Política de reembolso
Refund and Return Policy
At HelensyCoffee, your satisfaction is our priority. Please read our return and refund policy carefully before making a purchase.
Returns Due to the nature of our products (specialty coffee), we do not accept returns once the order has been shipped. However, if your order arrives damaged or incorrect, we will make it right.
Refunds If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery at helensyshop@gmail.com with your order number and a photo of the issue. We will offer a replacement or a full refund at no additional cost to you.
Order Cancellations Orders can be cancelled within 24 hours of placement. After that, the order may have already been processed and we cannot guarantee cancellation.
Non-refundable situations
- Orders where incorrect shipping information was provided by the customer
- Delays caused by the shipping carrier
- Change of mind after the order has been shipped
Contact For any questions regarding your order, please reach out to us at helensyshop@gmail.com.